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Welcome and listen
Explain available support without claiming to decide immigration status.
Welcome, inform, orient and support asylum seekers, refugees and migrants without replacing competent public authorities.

Explain available support without claiming to decide immigration status.
Coordinate interpretation, appointments and document checklists.
Refer legal questions to qualified professionals and authorized services.
Limit access to sensitive case details and supporting documents.
Public information remains separate from social case files and sensitive data. Teams only access the scope required for their mission.
